At Mask Family, we take pride in our products and want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your purchase, please review our return policy below:

Returns:

We accept returns for any unused and unopened products within 15 days of the receiving date. To initiate a return, please contact our customer service team at support@maskfamilytrading.com. We will provide you with instructions on how to return the product and issue a refund for the purchase price of the product, excluding any shipping costs.

Exchanges:

If you received a damaged or defective product, please contact our customer service team at support@maskfamilytrading.com within 14 days of the receiving date. We will provide you with instructions on how to exchange the product for a new one.

Shipping:

Please note that the customer is responsible for the cost of shipping the product back to us for returns or exchanges. We recommend using a trackable shipping method to ensure that the product arrives back to us safely.

Refunds:

Once we receive the returned product, we will issue a refund for the purchase price of the product, excluding any shipping costs. Refunds will be issued to the original form of payment.

Please allow 5-7 business days for the refund to be processed and appear on your account. If you have any questions about our return policy, please contact our customer service team at support@maskfamilyskintrading.com. We are always happy to help!